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Read/Download MP Service Management with Service M

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Read online or Download MP Service Management with Service Model Software Access Card / Edition 8 (Full PDF ebook with essay, research paper)
by James Fitzsimmons , Mona Fitzsimmons



Product Details

ISBN-13:
9780077841201
Publisher:
McGraw-Hill Higher Education
Publication date:
01/22/2013
Edition description:
Net
Sales rank:
188,549
Product dimensions:
8.70(w) x 11.10(h) x 0.90(d)
Age Range:
18 Years

Overview

 

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.



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